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Moveby MerekaFirst Move home

Updated 24 October 2026

Privacy notice

This notice explains, in plain language, how Mereka handles personal data for First Move, the Explorers portal and the Explorers app for iPhone and Android. It adds programme detail to Mereka's Personal Data Protection Policy, which still applies.

Privacy details

  • When you use Ask First Move: OpenAI or Z.ai (GLM), depending on the providers enabled by Mereka, processes your question to answer from our published content. Please leave out personal details. We do not save your original question or associate the chat with your account. For quality review we keep only public topic labels, outcomes and cited public excerpts for 30 days. Short-lived, keyed anonymous counters prevent abuse; no raw network address is stored. A contact request is separate: only when you send it do we save your name, email and message in the staff enquiry pipeline to reply, without copying the chat or subscribing you to marketing.
  • For safeguarding: authorised staff may record a concern involving your programme place, when it happened, actions taken, guardian contact status, follow-up and resolution. The safeguarding lead and admins alone can view these records; each view and download is recorded.
  • When you apply: the student's name, email, phone, age, school, SPM year and state, the career paths you pick and anything you tell us you are curious about, plus a parent or guardian's name, email and phone.
  • When you pay: Stripe handles card and bank details. We receive the payment status, the amount and the payer's name and email, never full card numbers.
  • When you use the Explorers portal: the name and email on your Mereka account (from Sign in with Mereka), and anything you add, such as a preferred name, goals, strengths, dietary or accessibility needs, an emergency contact, tasks you complete and survey answers.
  • If you choose the optional discovery interview: your typed answers, the written transcript of what you say (never the audio), the statements drafted from it and the session details. The discovery interview and AI section below explains how it works.
  • On your Future Map: what you add or keep on it, the work and photos you capture as evidence, your actions and follow-up check-ins, your facilitators' feedback on your work and, if you link family, the perspective they add.
  • In the Explorers app: if you allow notifications, a push token for each device (an address Apple or Google gives the app so we can send it alerts), with the device type (iPhone or Android) and the app version. Reminders you set in the app are scheduled on your phone and are not sent to us.
  • When you arrive at the venue: the time you arrived (and left) and how it was recorded: by the location check, by your QR code or by a facilitator. If you use the location check in the portal or the app, you tap I’ve arrived and your phone shares where it is once, while you are using the site or app. We use that reading right then to work out how far you are from the venue and discard the coordinates. We keep only that distance, how precise your phone said it was and what we decided, so staff can follow up anything that looks wrong. We never follow your location in the background and never ask for it at any other time. The location check is optional: your QR code or a facilitator can check you in instead.
  • Crash reports from the site and the app: the type of error, where in our code it happened, the app version and the phone's operating system. We strip messages, web addresses, IP addresses, device names and anything about you before a report is sent.
  • Basic technical data, such as IP addresses in server logs, to keep the site secure.
  • Campaign labels (UTM), referral codes, the referring website’s hostname and your optional answer about how you heard of us. We record first and last touch on interest sign-ups, applications and orders to understand which sources help families find First Move. A signed first-party URL parameter carries campaign details for up to seven days; we use no attribution cookies or third-party advertising trackers.
  • For parent info sessions: your name, email, child’s SPM year, registration and attendance, to send confirmation, a reminder and a follow-up. Programme marketing is a separate, optional choice.

Contact

Data requests
[email protected]
Programme questions
[email protected]

Mereka, Lot 1C-3, Level G1, Publika Shopping Gallery, Solaris Dutamas, Jalan Dutamas 1, 50480 Kuala Lumpur