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Explorers by Mereka

Delete your Explorers account

Explorers by Mereka is the student portal and app for First Move, Mereka's career exploration programme for Malaysian school leavers. You can delete your Explorers account at any time. This page says how, what is deleted, and what we keep.

How to delete it

If you can sign in

  1. In the app: open Profile, then Delete Explorers account.
  2. On the website: sign in with Mereka, open Profile, then Delete my Explorers account. Or use the button below.
  3. Read what is deleted, tick the box and confirm. It happens straight away and you are signed out everywhere.

If you cannot sign in

Email [email protected] from the address you gave when you applied, or the parent or guardian's address on the booking, and say you want your Explorers data deleted. We check it is you before we delete anything, delete within 30 days and confirm by email.

What we delete

  • Your sign-in to Explorers, on the website and in the app, on every device
  • Your profile: preferred name, school, state, career paths, goals and strengths
  • Dietary and accessibility needs, and your emergency contact
  • Your checklist ticks, survey answers and drafts, and your First Move plan
  • Your alerts, recommendations and reminders, and the app's push notification registration on each of your devices
  • Your check-in record (when you arrived and left each programme day)
  • Emails about your account and bookings, and email-list records for an address we have verified belongs to you
  • For records held only under an unverified email address, write to [email protected]. We check that the mailbox belongs to you before clearing those records.

What we keep, and for how long

  • Restricted safeguarding case records: while a concern is open, then two years after resolution. Only the safeguarding lead and admins can access them; deleting your account does not erase a case that still needs to be kept for safeguarding.
  • Payment and booking records: the amount, dates and payment ids, with your name, email, phone, school and everything you wrote removed. We keep them seven years from the payment date for accounting and tax purposes, then delete them.
  • A record that you agreed to the privacy notice and the programme terms, and when you withdrew, with no name on it.
  • A note that your account was deleted, with no personal details, so we can show the deletion happened.

If you have a place on a cohort

Deleting your account cancels your place on a cohort that has not started. We ask you to confirm first. Nothing is refunded automatically: the team looks at it under the refund policy and writes to you.

Your Mereka account stays

Sign in with Mereka is shared with Mereka's other services. Deleting your Explorers account does not delete your Mereka account or your access to those services. To delete your Mereka account too, write to [email protected].

Questions about your data: [email protected]. See also our privacy notice.